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Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO) is a strategic step for companies looking to improve service levels, reduce costs, streamline processes, improve process efficiencies, and gain access to best-in-class processes without investing in requisite technology and skills.

Customers partner with us to gain value to their business and provide competitive differentiation as we go beyond SLAs in our approach to process outsourcing. Our clients gain insights, business growth, and measurable business impact through pre-built process asset based solutions, industry focused platform BPO solutions, and integrated IT BPO services.

Call center – Customer service

Customer service outsourcing has gained immense importance due to performance pressures  and  economic uncertainty. Companies realize the importance of enhancing the customer service experience at every interaction in order to build lasting relationships with consumers, increase customer loyalty and develop brand advocates. Customer service outsourcing helps improve customer satisfaction levels at reduced costs, as companies need not develop and maintain in-house capabilities, and can instead employ the services of outsourcing specialists.

OVS leverages its deep domain expertise in customer service functions with a strong talent pool and on operational commitment. Companies partner with OVS for customer service outsourcing solutions and experience, increased customer engagement, enhanced revenues and a significant competitive advantage.

OVS’s customer service outsourcing solutions include:

■  Voice (Inbound / Outbound)

■  Email

■  Chat

■  Social Media